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Frequently Asked Questions


FAQ 10
I am unable to find a particular tower in TowerBase

If you are unable to find a particular tower, then you could try the following:

  1. The name you entered may not be the first name of the tower. For example, Reepham is known as Whitwell, Reepham on TowerBase.

    • Click on the red tick to select all the towers
    • Click on Filter and Anywhere so that they are both displaying a tick
    • Start entering the name of the tower and after you have entered three letters, TowerBase will list only those towers that contain your letters (anywhere in the name)
  2. You may have misspelt the name of the tower. For example, North Repps is actually spelt Northrepps (one word).

 
FAQ 1
How do I enter a visit into TowerBase?

Visits are known as grabs in TowerBase.

Grabs are saved in grabs files.

You can have as many grabs files as you like but only one grab file can be active at any one time.

Grab files can record up to three dates per tower. These dates are known as the Visit date (for the first time you ring at a tower), the Quarter date (for the first time you ring a quarter peal at the tower) and the Peal date (for the first time you ring a peal at the tower).

Click on Grabs in the main menu bar and then click on New Grabs File. Enter the file name for your grabs file - such as 'my' or 'spouse' (but do not enter the apostrophes) and then click on Save.

TowerBase will now show the word GRABS and three blank date boxes for the current tower.

Navigate to the tower you want to enter a date for and then enter the date in the format 'dd/mm/yyyy #n' where dd is the day of the month, mm is the month number, yyyy is the year. The #n is used as a serial number when you grab more than one tower in a day. The #n is optional. Do not try to enter the apostrophes. If the date is invalid TowerBase colours the background yellow; white indicates an acceptable date.

 
FAQ 2
How do I save a visit?

Click on Grabs in the main menu bar and then select the appropriate option.

 
FAQ 3
How do I view my visited list?

You can view your grabbed towers in a number of ways:

  • You can sort all your towers into grabbed date order by clicking on Sort in the main menu bar, selecting the field you want to sort on (for example Visit Date, Quarter Date or Peal Date), clicking on > to move the sort field into the right hand box and the clicking on Sort
  • You can filter out all your non grabbed towers by clicking on Filter in the main menu bar and then select Grabs and then choose the appropriate kind of date. Alternatively, you can click on Unvisited to show those towers that you have yet to grab
  • You can change the colour scheme of the towers that you have grabbed: click on Configuration in the main menu bar and then select the Colours tab. You can select the foreground and background colours individually for the four kinds of towers. Experiment! You can always click on Default if you want to revert to the standard colour choices.
 
FAQ 4
I use the 'User Notes' to enter the occasion on which I first rang at a tower and that this can be very repetitive if there have been a lot of towers in a day. Can you implement cut and paste in User Notes?

This is now on a wish list for consideration but is unlikely to be implemented until mid 2016.

 
FAQ 5
When I try to register for updates, following your instructions, I get "Socket Error #11004" when I click OK in the TowerBase - Registration for Online Updates dialogue box.

The most likely cause is that your Firewall is blocking TowerBase from accessing the Internet. You should be able to configure your Firewall to permit TowerBase Internet access.

 
FAQ 6
I always receive the message 'Invalid Update file c:\program Files\Tower base\096CB41D.tbu'. However, clicking 'OK' still let me into the program.

The most likely reason is that you are trying to download an update to an unregistered copy of TowerBase. The best thing to do is uninstall TowerBase, reinstall TowerBase and the re-register it. You may need to contact TowerBase support (help@towerbase.net) to un-register your copy of TowerBase.

 
FAQ 7
How much does a TowerBase upgrade cost?

TowerBase upgrades cost ten pounds sterling. However, if you order an upgrade within 12 months of your original purchase or previous upgrade then the cost is only five pounds sterling.

 
FAQ 8
What is the difference between an update and an upgrade?

Updates can be download free from the Internet. An update brings the tower data up to date. An upgrade brings you the latest version of the photos file and the actual TowerBase program itself.

 
FAQ 9
Where is the OK button that has to be clicked to register TowerBase?

You may find that the OK button is not visible on some of the screens if you run your Windows system using anything but Normal Fonts.